
FREQUENT QUESTIONS
ABOUT THE ORDERS
WHAT IS THE MINIMUM ORDER FOR A SPORTS CLUB?
The initial minimum order is 10 units per reference (sizes for men, women, and children can be mixed if the base of the pattern is common) and must have a minimum amount of 150€ + VAT.
WHAT IS THE MINIMUM ORDER FOR AN EVENT?
HOW CAN I REQUEST A REPLACEMENT OF GARMENTS FOR MY CLUB OR EVENT?
WHAT IS THE ESTIMATED DELIVERY TIME FOR MY CUSTOM CLOTHING ORDER?
Can I change or return my order of personalized garments?
WHERE CAN I REQUEST A QUOTE FOR EQUIPMENT FOR MY CLUB OR EVENT?
As a second option, you have the phone route by calling 953 59 70 93 or writing to the following email: teamergy@teamergy.es
WHAT TYPES OF PAYMENT DO YOU ACCEPT FOR MY SPORTSWEAR ORDER?
Since it is a custom manufacturing an advance payment of 50% is made upon order confirmation and the remaining 50% before shipping when production is already finished.
CAN I PLACE AN ORDER BY PHONE?
No phone orders are accepted. We have a solid management and quality policy certified by ISO9001 under which all orders must be recorded by email to know their traceability and to be able to respond to possible errors.
WHAT IS A PREORDER?
For certain collections of exclusive garments or sporting events, there is the possibility to reserve and pay for your garment in advance so that it is delivered at a later date. This is called a pre-order, meaning you pay before it has been manufactured and is usually useful for productions whose demand is not known 100%.
ABOUT THE DESIGN
I AM NOT CLEAR ABOUT THE DESIGN OF MY TECHNICAL GARMENTS, CAN YOU HELP ME?
We will previously provide you with a design questionnaire to learn more about your tastes and needs, which will help the creative department give the best shape to your design and ensure maximum satisfaction.
HOW SHOULD I SEND THE GRAPHIC MATERIAL (IMAGES, LOGOS, SKETCHES…) FOR MY DESIGN?
WHAT IS A LOGO OR VECTOR GRAPHIC FILE?
Vector files are graphic images that can be used at any size without any loss of quality. They are the ideal format for printing and generally, the design professional who created the logo or artwork with a specific program for it, must have this file to provide it.
WHERE CAN I FIND INSPIRATION OR EXAMPLES OF DESIGN THAT YOU HAVE DONE?
Before you start working on the design of the garments you can request from your commercial manager Teamergy the dossier of completed projects by sports discipline that can serve as inspiration for creating your custom design.
You can also explore our creative inspiration web section or visit the "Completed Projects" section of our social media.
CAN I CUSTOMIZE THE CLOTHING WITH MY OWN DESIGN OR ONLY WITH PRE-ESTABLISHED DESIGNS BY THE BRAND?
Can the name of the athlete be included in the design of the garment?
ABOUT THE PRODUCT
HOW TO CORRECTLY CHOOSE MY SIZE?
Each product on the website has a specific size guide where you can check the measurement chart of the finished garment flat.
Additionally, you can access our section Size guide where we explain in detail how you should choose yours correctly.
I STILL HAVE DOUBTS ABOUT THE SIZES. COULD I TRY ON THE GARMENTS?
WHAT IS THE STEP-BY-STEP PROCESS TO CREATE MY CUSTOM EQUIPMENT?
WHAT MATERIALS DO YOU USE TO MANUFACTURE CUSTOM SPORTSWEAR?
In order to customize the outfits through textile sublimation, we use high-quality technical fabrics made of polyester always supplied by national providers that have OEKO-TEX certification, guaranteeing sustainability, human safety, and respect for the environment.
WHAT CUSTOMIZATION TECHNIQUE DO YOU USE TO CREATE THE EQUIPMENT?
We use "Full Print" customization through the textile sublimation technique. Through a heat transfer, the special inks detach from the printed paper and are absorbed into the fibers of the fabric, becoming part of it.
This technique allows for photographic print quality, a soft touch without relief, maintains breathability, is lightweight, and is indelible.






